Terms & Conditions

Please read these Terms & Conditions carefully before using the Willmar Pet Hospital website (the "Site") operated by Willmar Pet Hospital ("us," "we," or "our").

By accessing or using the Site, you agree to be bound by these Terms & Conditions. If you disagree with any part of the terms, then you may not access the Site or utilize our services.

1. General Conditions

• Acceptance of Terms: Your access to and use of the Site is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Site.

• Modifications: We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least [X days'] notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

• Eligibility: By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.

2. Services and Appointments

• Veterinary Services: Willmar Pet Hospital provides veterinary medical and surgical services for various animal types as described on our Site. All services are provided by licensed veterinarians and trained staff.

• Appointment Booking: Appointments can be requested via the Site, phone, or in person. All appointments are subject to availability and confirmation by our staff.

• Cancellation Policy: We require [e.g., 24 hours'] notice for any appointment cancellations or rescheduling. Failure to provide sufficient notice may result in a cancellation fee. [Specify fee amount or percentage if applicable].

• Emergencies: For urgent or emergency care, please contact us immediately by phone. While we strive to accommodate emergencies, availability may vary.

• Treatment Authorization: By bringing your pet to Willmar Pet Hospital, you authorize our licensed veterinarians to perform necessary examinations, diagnostic tests, treatments, and procedures to maintain or restore your pet's health. In emergency situations, if we are unable to reach you, we may perform procedures deemed necessary to safeguard your pet's life or health.

• Client Responsibilities: You agree to provide complete and accurate information regarding your pet's medical history, current health, and any known allergies or medications. You also agree to follow all post-treatment care instructions provided by our staff.

3. Online Store (if applicable - adjust or remove if only providing services)

• Products: The Site may offer veterinary products for sale. Product descriptions, pricing, and availability are subject to change without notice.

• Ordering: All orders placed through the Site are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our fraud prevention department.

• Payment: All payments for products and services are due at the time of purchase unless prior arrangements have been made. We accept [list accepted payment methods, e.g., Visa, MasterCard, CareCredit].

• Shipping & Delivery: [Include details on shipping methods, costs, delivery times, and any restrictions.]

• Returns & Refunds: [Clearly state your return and refund policy for products purchased online. E.g., "Returns are accepted within [X days] of purchase for unopened products. Refunds will be processed within [X days] to the original payment method."]

4. Fees and Payments

• Fee Structure: You agree to pay fees for all services and products rendered according to our standard fee schedule. Estimates for services will be provided upon request; however, these are estimates, and the final amount may vary based on your pet's needs during treatment.

• Payment Due: Payment is expected at the time of service or product pick-up unless specific payment arrangements have been agreed upon in advance.

• Late Payments: Any unpaid balance within [e.g., 30] days of the service date may be subject to late fees of [specify percentage or amount]. We reserve the right to engage a collections agency for unpaid balances, and you may be responsible for associated fees.

5. User Accounts (if applicable)

• If you create an account on our Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password.

6. Intellectual Property

• The Site and its original content, features, and functionality are and will remain the exclusive property of Willmar Pet Hospital and its licensors. The Site is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Willmar Pet Hospital.

7. Limitation of Liability

• To the fullest extent permitted by applicable law, in no event shall Willmar Pet Hospital, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Site; (ii) any conduct or content of any third party on the Site; (iii) any content obtained from the Site; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

• Our liability in connection with these Terms and any services provided is limited to the amount paid for the specific services performed, except in cases of gross negligence or willful misconduct.

8. Disclaimer of Warranties

• Your use of the Site is at your sole risk. The Site is provided on an "AS IS" and "AS AVAILABLE" basis. The Site is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

• Willmar Pet Hospital does not warrant that a) the Site will function uninterrupted, secure, or available at any particular time or location; b) any errors or defects will be corrected; c) the Site is free of viruses or other harmful components; or d) the results of using the Site will meet your requirements.

9. Indemnification

• You agree to defend, indemnify, and hold harmless Willmar Pet Hospital and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Site, by you or any person using your account and password; b) a breach of these Terms; or c) your violation of any third-party rights, including without limitation any intellectual property right or privacy right.

10. Governing Law and Jurisdiction

• These Terms shall be governed and construed in accordance with the laws of [Your State, e.g., Minnesota], without regard to its conflict of law provisions.

• Any dispute arising out of or relating to these Terms or the services provided by Willmar Pet Hospital shall be resolved exclusively in the state or federal courts located in United States.

11. Severability

• If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

12. Entire Agreement

• These Terms constitute the entire agreement between us regarding our Site and services and supersede and replace any prior agreements we might have between us regarding the Site and services.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• By Phone: +1 320-235-1090

• By Mail: 705 Industrial Dr SW, Willmar, MN 56201, USA